Does the online store continue to function normally during quarantine?
Our business continues to work so you can shop without leaving your home. Your health and well-being is our priority. #Stay at home
Will my order be shipped on time?
Yes, but you may experience temporary delays in the ordering process as a result of the additional security measures we are employing to help protect our teams. The carriers follow normal operations for delivery, but there may be changes where there are government limitations and restrictions.
My order was sent to an area with government restrictions, what to do?
Don't worry, the carriers have a space reserved for your order to be kept until it is possible to deliver safely. We stress that your health and safety is our highest priority.
Can I be contaminated when I receive an order at my home?
No, the WHO (World Health Organization) has declared that it is safe to receive online purchases. In addition, all orders are sanitized before being shipped. Don't worry and continue shopping from the comfort of your home.
How exchanges and returns will be made
With everything that is happening we understand that we need more flexibility, thinking about it we extend our terms of exchanges and returns to 60 days
Is customer service and support still working?
Yes, at this moment more than ever our service and support team are available to answer your questions and assist you in whatever is necessary.
Important tips for you and your family
Stay at home
Keep your family safe, especially the elderly and people with chronic illnesses
Thoroughly sanitize your hands for at least 20 seconds
Don't leave home, buy online. In our store, for example, you can buy from your smartphone, tablet or notebook without leaving your home.
If you experience any symptoms, seek immediate medical attention quickly.
We thank you for your understanding and trust. On this side we are doing everything in the best possible way, strictly following all the care reported by WHO (World Health Organization) to continue offering the best experience and quality products for you and your family.
